Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Section

  • In the Online Control Panel you’ll find a detailed Help section featuring a lot of instructional articles and regularly asked questions. They are compiled by our support team of practiced technicians. Simply type in your question and our smart platform will provide you with the best answer.

  • Top quality support service
  • Instructional Video Clips

  • For those who’d rather learn how to settle a typically encountered problem by watching a tutorial video, we have added a compilation of video tutorials to our Online Control Panel. All the tutorials are very short and simple to follow. They offer visual presentations of various site management operations.

  • Intuitive help center
  • A 1–Hour Support Ticket Response Time Guarantee

  • With all our semi–dedicated servers, we offer a 24–7 customer support service with a 1–hour ticket response guarantee. A team of practiced customer service technicians will be at your disposal to answer all the questions that you may have. During non–busy times, a response will be provided within just 20 minutes.