Technical Support Channels
A One–Hour Support Ticket Response Guarantee
Each support request you send to us will be replied to within maximum one hour. If for any reason whatsoever your support ticket or email calls for further assistance from an admin, we will timely forward it and leave a comment to inform you that your case is being worked on. If you order the Optional Managed Services package, any of the server management tasks included there will be executed at a time of your liking.
An Outstanding Customer Service
- We will be available to you 24/7 to respond to any inquiries that you may have connected to our Online Control Panel and any of the apps that we have preinstalled for you on the dedicated server. In case you also need help tackling server administration procedures, you can have a glance at our Optional Managed Services package, which includes backup disk storage space, OS updates every week, server monitoring and rebooting services, as well as installation and problem troubleshooting services.
A User–Friendly Help Area
We have equipped the Online Control Panel with a fully detailed knowledge base, which offers in–depth explanations of all its features and functionalities. Moreover, we have filmed in–depth video tutorials that will further show you how to carry out a given action or solve a typically experienced problem. All the instructional articles and the video tutorials are easily accessible from each section of the Online Control Panel via the Help and Videos buttons in the upper right corner.