A 99.9% Server Uptime
We have set up our shared hosting platform using reliable hardware and heavily customized software. Our system administrators have installed a customized version of SELinux on all our web hosting servers in order to guarantee optimal security and stability. We have installed a number of DDoS prevention tools in addition to powerful firewall software to make sure our network is invincible and secure.
Our shared hosting packages come with a 99.9% server uptime guarantee. And regardless of which datacenter you pick, our uptime guarantee stays unchanged.
A 99.9% Network Uptime
Other than our cloud hosting system, we have also built our very own internal network in all our datacenters. Everything is based on top–class hardware components fabricated by Juniper. What’s more, on each and every router, we’ve set up a firewall with a sophisticated algorithm to help filter out all fishy requests.
As a result, in all our data centers – in our data center in the US, in our data center in the UK, in our data center in FI, in our data center in East Europe as well as in our data center in AU, you will enjoy a 99.9% network uptime guarantee. And this guarantee is available with all web hosting services in each datacenter.
A 30–Day Money–Back Guarantee
Just like with any other service, when it’s your hard–earned cash at stake, you cannot feel really secure. For this reason, with all our cloud hosting plans our company offers a 30–day money–back guarantee. In the event that you don’t feel pleased with our service or if you want to get a more powerful web hosting solution, such as a VPS web hosting packages or a Linux dedicated servers hosting packages – we will give you a full refund, without any obscure costs or repayment charges.
24/7 Technical Support
If you manage a web hosting firm, your customer service technicians are of chief importance. That is the reason why we have cautiously handpicked a highly experienced group of technicians, each with lots of years of expertise behind his back. Thanks to them, we offer 24x7 support with all our hosting solutions.
And not only that, our company offers a 1–hour response time guarantee. All support tickets are responded to in less than 1 hour and our average response time is well under 20 minutes!